Unsuccessful trying to install VRay 5.1 trial with formZ 9.2.4 Pro trial

[worajedt]

Hi all

I've formZ 8.6.5 Pro RenderZone installed on MS Windows 11 machine, it works well.
Yesterday I wanted to evaluate the VRay, so I installed formZ 9 Pro and it worked properly.

Then I installed the VRay 5.1 trial along with it. 

• formZ opened and quit immediately after reaching the first dialog box. 
• on Windows 11 Pro, nothing showed, just quit
• on macOS 13.6 it showed it couldn't find the license server
• Both macOS and Windows, ran the license server properly and the web page showed 1 license is still available as it should.
• tried to fix permission on macOS from these URLs, NOT work.
  • http://www.formz.com/products/vray/V-Ray5_Documentation/Trouble_Shooting.htm
  • https://forums.formz.com/topic/6077-vray-license-server-error
• restart and uninstall, reinstall steps have been tried, NOT work.

Anybody? 🥲 Wanna try both of them before upgrading and the trial clock is ticking...

[worajedt]

This is what's happened on my Macbook Pro.
On my Windows 11 workstation, no popup dialog box, just quit.

Edited October 18, 2023 by worajedt
Add more image

[Justin Montoya]

Looks like your VRay 5 needs to be reinstalled.  Not sure why, but you are only showing a VRay 3 license and are missing the VRay 5 online licensing on the license page.  It should look like this:

Try reinstalling VRay 5 for FormZ 9.  Also, pretty sure it will not run on FormZ 8.

[worajedt]

@Justin Montoya thank you for your screenshot. The problem still exists, I have no idea why.

1. The file that I've downloaded said, `cgls_mac_6.0.0.bin.dmg`, `Install_VRay5_for_formZ_Pro.dmg`, `Install_VRay51_for_formZ_Pro.dmg` for macOS
2. I've uninstalled it with their Uninstaller, clean .Chaos, .ChaosGroup in home directory + restart
3. Reinstall again, I've notice the installer said the VRay version is 5, 5.1
4. After did everything again, step by step (according to their 3 steps instruction) I have no luck
5. My macOS has no Firewall. 

How do other people try the VRay 5, 5.1 ??  I really wonder.

[snow]

just a shot in the dark... but perhaps you need a licensed version of formZ 9, not the trial, to work with the trial of VRay?

[Justin Montoya]

Strange.  You definitely have a licensing issue.  You should reach out to support@formz.com and see what they say.  You can try an older version of the license server to see if that helps.  I'm running 5.5.5 because v6 didn't want to connect for me when it first came out.  This may be fixed now with 6.0.1, but I lost too much time before so I see no need to update this. - https://download.chaos.com/?platform=47&product=48

Did you download the links from an email when you applied for a 30 day trial?  Just making sure you have a 30 day trial available to use...

Most of us have been using FormZ for many years and some of us have been using VRay since it was first offered.  VRay for FormZ has come a long ways since the early days and I use it every single day.  Version 5 was a big update and I'm excited to see if Version 6 coming with FormZ 10 will be a significant update.

 

[worajedt]

@snow I once thought about that too. but still, my screenshot has no VRay 5 in the report like Justin's ... strange...

 

@Justin Montoya I've removed VRay 5.1 trial, License Server 6 and rebooted, then installed the License Server 5.5.5 again + VRay 5.1 trial.

Still the same screenshot...  Why it's so hard to do that? Very confused!!

Anybody has done it before? @Tech Do you have a suggestion, please?

Edited October 20, 2023 by worajedt

[Justin Montoya]

Did you email support directly?  They will answer that the quickest.