RogerJoensson Posted November 23, 2018 Share Posted November 23, 2018 Hi, I upgraded to formZ 8.6 Pro the 21 NOV 2018 06:06:27. I have not yet received it. I know it says "Allow up to 1 business day for digital delivery", but its now soon 3 days and I really need it! I haven't received reply via email either. Anyone know what could be the reason? Quote Link to comment Share on other sites More sharing options...
Des Posted November 24, 2018 Share Posted November 24, 2018 I'd hazard a guess that thanksgiving in the US might have had something to do with it.. Probably nobody in the Zoffice Des Quote Link to comment Share on other sites More sharing options...
Tech Posted November 26, 2018 Share Posted November 26, 2018 Roger, Yes we were closed on Thursday and Friday for Thanksgiving, however your upgrade license information was sent via email on Wednesday the 21st. We are sorry that you have not received this. Please check you junk/spam mail folder. We have re-sent the information again today. If you do not receive this please email our sales team at sales@formz.com. Quote Link to comment Share on other sites More sharing options...
lewisl Posted January 22, 2023 Share Posted January 22, 2023 This should be automated if everything checks out. No one should have to be in the office. It's 2023. Quote Link to comment Share on other sites More sharing options...
RogerJoensson Posted January 27, 2023 Author Share Posted January 27, 2023 (edited) This was back in 2018 and luckily got resolved through email. BUT NOW ITS HAPPENED AGAIN. I upgraded to v9 December 2 2022, but have not seen an email with the registration code or gotten instructions on where to get it. I got the order confirmation and sales receipt of the payment from sales@formz.com. The latter says "The complete version has been provided as an attachment to this email", but there was no attachment to be found in that email. I emailed sales@formz.com last Sunday, but still have not received a reply (its now Friday). WHERE DO I FIND THE REGISTRATION CODE? (Do I log in somewhere or do I have to keep waiting to get it through email???) Edited January 27, 2023 by RogerJoensson Quote Link to comment Share on other sites More sharing options...
Tech Posted January 27, 2023 Share Posted January 27, 2023 36 minutes ago, RogerJoensson said: This was back in 2018 and luckily got resolved through email. BUT NOW ITS HAPPENED AGAIN. I upgraded to v9 December 2 2022, but have not seen an email with the registration code or gotten instructions on where to get it. I got the order confirmation and sales receipt of the payment from sales@formz.com. The latter says "The complete version has been provided as an attachment to this email", but there was no attachment to be found in that email. I emailed sales@formz.com last Sunday, but still have not received a reply (its now Friday). WHERE DO I FIND THE REGISTRATION CODE? (Do I log in somewhere or do I have to keep waiting to get it through email???) Your registration codes were sent most recently from operations@formz.com on Jan. 23. Please check your Junk/Spam folder to see if they were filtered there. If you need us to send it to another email address, please let us know at support@formz.com. Quote Link to comment Share on other sites More sharing options...
RogerJoensson Posted January 28, 2023 Author Share Posted January 28, 2023 I have the junk folder shut off and checked the waste bin several times to see if I made a manual mistake. I also checked via webmail (which leaves all mail unaffected of what Apple Mail does), with no luck. I got an email notification from the forum about the above message and in about half an hour sent a request to support@formz.com and received an automatic reply/confirmation. I included an additional email address (gmail with the safety features turned low), then waited all day, but did not get receive a reply... Quote Link to comment Share on other sites More sharing options...
RogerJoensson Posted January 28, 2023 Author Share Posted January 28, 2023 (edited) I received the emails with the order conformation, then the invoice, forum notification and support notification, but not the emails with the registration code. Isn't that strange? Maybe you could try sending it from another email address? Edited January 28, 2023 by RogerJoensson Quote Link to comment Share on other sites More sharing options...
RogerJoensson Posted January 29, 2023 Author Share Posted January 29, 2023 Resolved. -Finally got the codes through sales. (The emails from operations didn't make it, no trace of them). Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.