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ASONE

Files not deleting

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At times I have deleted a file via the Edit option.  Then I reimport the file from my Mac with Airdrop.  The file will say "Files cannot be version 7" and won't open it.  Then when I go back to the screen with all my files showing - the older file is still there...not deleted.

 

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Hi Ztech,

 

I have just loaded Mobile viewer on my iPad Pro, and tried to delete the 'sample' files.  When I hit the edit button the 'x's stay greyed out.  Where is one suppose to delete these files?

 

Thanks

Kim

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Kim, ASONE, 

 

Can you please provide some more information about which iPad Pro you are using?  There are different versions available, so models numbers and display sizes will be helpful.

 

Also, which version of iOS are you using?  Please be specific i.e. saying:  iOS 10.3.2

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Kim,

 

Can you please be specific in regards to the iOS version?  We are using iOS11 betas on some of the devices in our office which is technically the latest.  Is this what you are using?

 

Please go to Settings > General > About and tell us the Version you are using.

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