senyac Posted May 2, 2015 Share Posted May 2, 2015 Hi I have not used Form-Z Pro for a few weeks and when I went to use it today I get a registration error stating "There is a problem with the registration. Click OK to register again. (0.0.1002)" when I try registering I get this message : “The number of computers running with this serial number has exceeded the number of licenses” But I only have it installed on my main PC and my surface pro 3 tablet and both are giving the same error I upgrade to Pro in March but have hardly used it since and now this Please help! Thanks David Link to comment Share on other sites More sharing options...
rob Posted May 2, 2015 Share Posted May 2, 2015 You aren't using anything that would spoof or chjange your MAC address, are you? Link to comment Share on other sites More sharing options...
senyac Posted May 3, 2015 Author Share Posted May 3, 2015 not that I am aware of , not sure what you mean lol is spoof or changing MAC address is something people do to illegally use software/games ? If so ALL my software and games ect are 100% legit I wont even Download DVDs or music of the net I rather buy the DVD/CDs and games and software to support the developers so no problems there But I did find today that when I upgraded to Pro I unistalled Form-Z Jr from D drive and installed Pro on C drive , but checking my system today I found Jr is still on D drive even though I uninstalled it ?? no uninstaller in windows uninstall programs only one for Pro . So it seams Jr did not uninstall correctly So I uninstalled Pro , Deleted all the Jr folders from D drive and reinstalled Pro but still getting the registration error . Link to comment Share on other sites More sharing options...
rob Posted May 3, 2015 Share Posted May 3, 2015 You should email support directly and include your serial number... Link to comment Share on other sites More sharing options...
DennisA Posted May 4, 2015 Share Posted May 4, 2015 Support will handle it on Monday. As Rob said email them or give them a call. Link to comment Share on other sites More sharing options...
Tech Posted May 4, 2015 Share Posted May 4, 2015 Hi David, Thanks for sending your email, you should now be registered successfully. Link to comment Share on other sites More sharing options...
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