Hans Posted September 23, 2015 Share Posted September 23, 2015 Hello fz 8,5 crashes with selfguided sculpting tutorial after scene 14. I could repeat this a few times. Hans FZR 8,5 win 8,1 Link to comment Share on other sites More sharing options...
Tech Posted September 23, 2015 Share Posted September 23, 2015 Hi Hans, We have done this 5 times now without any issues. We will keep testing other computers, but if you repeat the steps once more, save (as a new name) the file right before the crash happens, and then continue, does it still crash for you? And if so, if you then reopen the file you saved, and try once more, does it still crash for you? If so, please send the file so we can test with your data. Please also let us know what video card you have, what version of windows, and the date of the video driver so we can test on a similar system. Link to comment Share on other sites More sharing options...
Hans Posted September 24, 2015 Author Share Posted September 24, 2015 Hello, I use: HP laptop AMD A6-6310 APU with AMD Radeon R4 graphics 1,80 GHz64- bit win 8.1 FZR 8,5 I did update the driver and now the crash is at scene 21 Wat happens before the crash is that the text parts become black boxes. If i change then to wireframe display then I can finish the tutorial. Where can I find the crash report? Hans Link to comment Share on other sites More sharing options...
Tech Posted September 24, 2015 Share Posted September 24, 2015 Hi Hans, Ok, you are having a video problem. Which Radeon R4 card do you have, and what is the Date of its driver? (RUN: dxdiag -- and check the Display Tab for that info...) Link to comment Share on other sites More sharing options...
Hans Posted September 24, 2015 Author Share Posted September 24, 2015 Here is the info. Driver Date/Size: 8/4/2015 08:28:34, 1445224 bytes Card name: AMD Radeon R4 Graphics Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD Radeon Graphics Processor (0x9851) DAC type: Internal DAC(400MHz) Device Type: Full Device Link to comment Share on other sites More sharing options...
Tech Posted September 24, 2015 Share Posted September 24, 2015 Ok, but which exact R4 card do you have? If it is not showing up in DXDIAG then perhaps it will show in the Device Manager? Link to comment Share on other sites More sharing options...
Hans Posted September 25, 2015 Author Share Posted September 25, 2015 This is all I can find AMD A6-6310 APU with AMD Radeon R4 graphics 1,80 GHz (4X) Link to comment Share on other sites More sharing options...
Tech Posted September 25, 2015 Share Posted September 25, 2015 Hi Hans, Perhaps you can contact the manufacturer of the computer (HP) to find out what you have? Link to comment Share on other sites More sharing options...
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