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formZ 9 Pro - Licensed Version - Unable To Open After Installation - Number Of Computers Running With Same Serial Number Exceeds The Number Of Licenses

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formZ 9 Pro - Licensed Version - Unable To Open After Installation.

Message: The Number Of Computers Running With This Serial Number Has Exceeded The Number Of Licenses.

I do have another computer running the Mac version of this version of formZ 9 Pro (which I do not have access to at this time.

Is it possible to release the Mac license through an online account to allow the Windows version of formZ 9 Pro to run? 

I look forward to hearing from you soon. Thank you in advance.

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at the moment users do not have the ability to release licenses, ADS does it manually on their end.  send support an email and they should be able to help you.

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Thank you for your response, snow.

I have contacted technical support but the code that I received for registration yields the following error message: There is an error in the response code entered

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Despite the puzzling error message, the software eventually resolved the issue.

My copy of formZ 9 Pro is now officially registered on my Windows system. 

Thank you for your attention to this matter.

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On 12/8/2020 at 5:54 AM, Steve_S said:

formZ 9 Pro - Licensed Version - Unable To Open After Installation.

Message: The Number Of Computers Running With This Serial Number Has Exceeded The Number Of Licenses.

I do have another computer running the Mac version of this version of formZ 9 Pro (which I do not have access to at this time.

Is it possible to release the Mac license through an online account to allow the Windows version of formZ 9 Pro to run? 

I look forward to hearing from you soon. Thank you in advance.

Send them your serial number and ask them reset your license.

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