Michele Posted January 10, 2019 Share Posted January 10, 2019 Hello everyone . I'm new to the forum, but I've been using it for some time. I am an architect and I use the 8.6.3.1 version on PC, i7 processor, 16 GB ram, nvidia 4 GB graphics card. Recently with all the files created with the same version it happens that I can no longer open them once closed. At the attempt to open it appears the message that I have attached e formz does not respond and stops. I saw on the forum that someone had the same problem, but another error id. I wrote to the technical support, but we managed to solve, even if sending them the file, they manage to open it. I have taken all the attempts they have given, but nothing. I tried to open with a version 8 and the files open. Understand that it is difficult to sleep peacefully, because you risk losing your job. Has anyone found the remedy and the cause of similar errors in the forum? can someone help me, since in Italy there are not many people using this software? Thanks Link to comment Share on other sites More sharing options...
FZnoob Posted January 10, 2019 Share Posted January 10, 2019 Hi Michele, you might want to contact Tech directly via email. They are usually responsive. support@formz.com Link to comment Share on other sites More sharing options...
Michele Posted January 10, 2019 Author Share Posted January 10, 2019 Hi FZnoob, I have already contacted technical support (support@formz.com) in the past few days. They were quick and kind, but we could not solve and the problem persist! Link to comment Share on other sites More sharing options...
FZnoob Posted January 10, 2019 Share Posted January 10, 2019 Hi Michele, Sorry to hear that. If you could post more info, someone might be able to help. Some more details about when it occurs, some info about your computer and graphics card. Things like that. Does anyone else in your company have the problem, or are you working solo? I have not seen that particular error code Link to comment Share on other sites More sharing options...
Michele Posted January 10, 2019 Author Share Posted January 10, 2019 I work alone. I use the 8.6.3.1 version on PC, Windows 7 professional 64, i7 processor, 16 GB ram, nvidia 4 GB graphics card. The message that returns formz is: the volume does not exist ID = 128: -35. I have already tried to change the file name, change position and it does not work. However, the files are opened by the older version 8.0.2, so the problem is the last version of formz. I've seen several bugs and instabilities in version 7 and later. Even today formz suffers from problems and instability, I think. Link to comment Share on other sites More sharing options...
Andrew West Posted January 11, 2019 Share Posted January 11, 2019 I might be able to help. What are you trying to do when this error occurs? Link to comment Share on other sites More sharing options...
Martin Malinski Posted January 11, 2019 Share Posted January 11, 2019 Michele, I had a problem that froze my formZ on the opening window; if I unloaded my vray extension formz worked? I also had other version running without problem. So I assumed it was a open gl or other driver issue. Here was my route... run windows update; check all your drivers and update your graphics card from nvidea...(nvidea are always updating) I updated everything I could think of...finally the graphics card....then everything worked fine... Good luck Martin Link to comment Share on other sites More sharing options...
FZnoob Posted January 11, 2019 Share Posted January 11, 2019 I am on a Mac so I can't be of any help. I have to say the current build of FZ on Mac is ok, but the earlier versions were really buggy. Not at all acceptable on a pro level software. Good luck in resolving your issue. Link to comment Share on other sites More sharing options...
setz Posted January 12, 2019 Share Posted January 12, 2019 Try opening a new empty project and then opening the corrupted file using the “add to project” option. It should open this way but I found that if the file is then saved the issue persists. To clean the file, once it is opened, copy all objects in the project and paste them into another, second, new empty project. This one should then open correctly. I was able to recover a file that wouldn’t otherwise open by using this two step technique. My best guess for the cause of this issue would be corrupted object attributes or perhaps corrupted layer attributes. It may also have been a texture path issue because once recovered, I think I remember one of the textures had been replaced by the default FZ logo map. I’m on Mac. Link to comment Share on other sites More sharing options...
Michele Posted January 12, 2019 Author Share Posted January 12, 2019 First of all thanks to all those who tried to help me! I followed the setz procedure: actually I recovered only a part of the model that, once saved on another empty document, at the opening gave me new messages including ID = 13 corrupt document. At this point, setz gave me the idea: why not try to delete the temporary formz files? On Mac, preferences are usually eliminated. So I think to eliminated the temporanery files. I followed the C / user / appdata / local / temp / formzx64 directory and deleted all the temporary files. At this point I launched formz and all the files now open perfectly. It was an intuition, but the cause I could not identify it. I enclose the screens for how they appeared in succession, so that they can be of help to other users and thanks again to everyone, thank you setz! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.