Andre Conlledo 90 Posted October 12, 2016 Haven't been able to activate my license. Tried asking in the Maxwell forums but they were of no help. I'm running Windows 10 PRO. This is what happened: Removed the Maxwell plugin folder from the formZ plugins folder Close all windows Turn off firewall Install Maxwell V4 Open formZ Attempt to activate license: FAIL. I get the following messages: Activation failed! The license cannot be validated. Please contact us via the customer gateway. Uninstall Reinstall Open formZ Attempt to activate license: FAIL. I get the following messages: Activating license... Info This license has been activates 1 times. server info received. About to save license file... Invalid license type:maxwell_formZ Unable to save license data in the local machine. Please contact us via the customer gateway. Please help! 10 VaughnNub, Minaabilk, AllieAlape and 7 others reacted to this Share this post Link to post Share on other sites
Andyb 110 Posted October 12, 2016 Maxwell are having a nightmare at the moment, it seams. I cant activate my license either, or download studio for Mac. The whole thing is mess, and quite embarrassing for Maxwell too. 1 Andre Conlledo reacted to this Share this post Link to post Share on other sites
pylon 287 Posted October 13, 2016 Hi Guys, Sorry to hear that you were having problems licensing your new product. Did you submit a support ticket to Next Limit? (This forum is not the Next Limit Customer Gateway.) Share this post Link to post Share on other sites
Andre Conlledo 90 Posted October 13, 2016 Yes, my Maxwell V4 is now active. Here's what I was asked to do after getting in touch with tech support @ Next Limit Customer Gateway: Re-install Maxwell V4 Download your licence from Customer Gateway Copy the "lic" file to: C:\ProgramData\Next Limit\Maxwell\licenses Run formZ and register Thank you! Share this post Link to post Share on other sites
pylon 287 Posted October 13, 2016 Good. Thank you for posting your steps. (This is the method I have always used. I personally find it easier than the license activator tool.) 1 Andre Conlledo reacted to this Share this post Link to post Share on other sites
Hugo 90 Posted October 16, 2016 For me it's not working at the moment on my Mac's. I overide the existing license with the new one v4, but then I got an error. Message: "The license file is correctly written, but this system cannot connect tl license manager" Share this post Link to post Share on other sites
3dworks 199 Posted October 17, 2016 (edited) i had these issues all the time, also with V3.x... what seems to help is to copy manually the entire user/Maxwell folder from the license server machine to the workstation machine after setting up the rlm server and using the license activator app. then restart the license server mac and the workstation macs and try to activate again. another step that was necessary here was to open the .lic file with a text editor and replace the localhost entry with an absolute ethernet address like 192.168.1.100, depending on your setup. sometimes i needed to restart macs 2 times, don't ask me why. you can always check the status of the rlm server status on your machine by opening safari and typing the local ethernet address + port 5054, like for example http://192.168.1.100:5054 hope it helps cheers markus Edited October 17, 2016 by 3dworks Share this post Link to post Share on other sites
pylon 287 Posted October 17, 2016 Hi Hugo, For licensing issues, please submit a help ticket through the Next Limit customer portal. Share this post Link to post Share on other sites
