-andrew- Posted March 21, 2015 Share Posted March 21, 2015 Hi, As far as I know I only have a copy of FZ7 installed on my iMac; however, I went to activate it on my laptop and got a message that we something about the max. number of copies being activated. Anyway - how can I either de-activate a license, or, at least, find out where else it was activated? thanks, Andrew Link to comment Share on other sites More sharing options...
rob Posted March 21, 2015 Share Posted March 21, 2015 Hi Andrew, I manage our copies of formZ at our office. First make sure you are connected to the internet, and that you are not blocking formZ from connecting with your firewall. If you are still having trouble. the best bet is to hold down ALT and click Register, and follow the additional instructions. If you need to "unregister" formz from a computer, You have to email ADS. Give them the MAC address of the computer to be deactivated, and they can remove it for you Link to comment Share on other sites More sharing options...
-andrew- Posted March 21, 2015 Author Share Posted March 21, 2015 Thanks Rob. I'll try that out - however... I only own 3 computers; it's installed and running on my iMac, not installed on my PC, and installed but with "too many registrations" warning on my laptop. So, basically, installed and running on 1 computer. Therefore, I'm not sure why I'm getting the registration limit message. Also - just upgraded to 8 and would like to install my laptop also to run as well; I'm assuming I can do that... Any thoughts appreciated. thanks, Andrew Link to comment Share on other sites More sharing options...
rob Posted March 22, 2015 Share Posted March 22, 2015 Installed on at least 2 computers is the limit, running or not, v7 or v8, or both on the SAME computer, but not 2 7's and 2 8's. (7 and 8 on the same 2 is fine.) MAC Address to move, and ALT Register if you are having trouble. Link to comment Share on other sites More sharing options...
-andrew- Posted March 22, 2015 Author Share Posted March 22, 2015 "v7 or v8, or both on the SAME computer, but not 2 7's and 2 8's. (7 and 8 on the same 2 is fine.)" ?? Sorry, not sure I follow - that seems contradictory. Here's what I had when I got the error: V7 installed on my iMac. Nothing else... I installed V8 on my iMac now as well. thanks, Andrew Link to comment Share on other sites More sharing options...
DennisA Posted March 22, 2015 Share Posted March 22, 2015 Give fmz a call Monday and they can set you up. Link to comment Share on other sites More sharing options...
Exocubic Posted March 22, 2015 Share Posted March 22, 2015 There really needs to be mechanism for dealing with this that doesn't require an ADS human's time. It is the 21st century now. Link to comment Share on other sites More sharing options...
Tech Posted March 23, 2015 Share Posted March 23, 2015 Hi Exo, Yes, we are looking into ways to automate moving licenses, but that is not available right now. Just let us know the MAC Address of the computer you want to remove (or the one you want to keep) and we can reset this for you. If you are sure you haven't registered on 2 other computers, we have seen a somewhat rare case whereby that message can occur if formZ is being blocked from connecting to the internet. In that case, if you are unable to solve the problem by adjusting your firewall or other settings, hold down the ALT key when you click Register, and follow the additional instructions there. Link to comment Share on other sites More sharing options...
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