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Tech

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Posts posted by Tech


  1. 2 hours ago, AHDD Designer said:

    Thanks for the quick suggestion.
    I did this exactly this way but it did not lead to any solution.
    See screenshots.

    640725187_Bildschirmfoto2021-11-18um17_43.35Kopie.thumb.jpg.b8cedcc1f806f1d41f908d77deb700d9.jpg

    1830008451_Bildschirmfoto2021-11-18um17_47.21Kopie.thumb.jpg.107e0d081038c048dacee42ac53a2934.jpg

     

    Can you try again, but this time just click the Clean button, then render?


  2. 3 hours ago, AHDD Designer said:

    I was pleased to read that in Vray 5 decals are to be rendered.
    Although I have activated the checkbox, no decal appears in the image.
    The online manual has no corresponding entry.
    Who can help me out?

    MacOS Mojave

    Please try the following:

    -Disable Decals

    -Click the Clean button in the VRay Settings palette

    -Render (just enough to get it to start, you don't need to finish the rendering)

    -Enable Decals

    -Render

     


  3. 29 minutes ago, 9192 said:

    Thanks Carlart for the warning.

    A tech, does that mean 9.2 is still beta, and not offial release yet.    I guess that id the same for Vray 5.   Well, I plan to get Vray and try on my new project that is about starting next week.  It will just go to push off for now, I guess.  

    Both are released; V-Ray 5 will not work on any version earlier than 9.2 due to interface changes. We will continue developing point releases to address issues, but overall the feedback has been good! If you need any further information, please contact us at support@formz.com.


  4. 21 hours ago, carlart said:

    I installed FormZ 9.2 last week- up from 9.1. Running on Late 2015 iMac Retina with OS11 Big Sur. All my problems began when I updated my OS. FormZ 8.6.5 which worked perfectly on OS 10 wouldn't work on the new OS 11, so I had to go to Z9. What a mistake. The bugs were plenty, with some still present in 9.2. After all the cataloguing of bugs to the dev team and many months of waiting, I have to say I am deeply disappointed. I would go back to OS 10 and Z 8.6.5 in a second if it weren't for the fact that I wouldn't be able to communicate with the Windows server at work. *sigh*

    We are still working through the bugs that you've reported, some of which we have been unable to reproduce. We will be sending an email shortly to address these.


  5. 18 hours ago, 3dworks said:

    Thanks for getting back! I see now that I sent my licensing issue email to sales@formz.com on October 9 , maybe because i thought licensing is part of their work. I never got a reply, but probably this is not your department, then...

    Also, I did receive all your answers on the Vray server issues, but after telling you in the previous email that I did a reinstall of the server - and sending logs and screenshots - you recommended me to do a clean re-install. Not really helpful in this case... This issue is still unresolved, but I do not need to use Vray at this time.

    Screen Shot 2021-11-08 at 20.57.27.png

    Yes, all questions and issues regarding setup should come to support, not sales.

    If the license server is connected (as it was in your screenshot) but form•Z still does not recognise it, it means there is some sort of cached data causing a conflict. The instructions sent was a document from ChaosGroup that went through the process of a clean installation that would clear any of that cache that may be lingering on your machine.

    If you need any help getting V-Ray running, or have any files with problematic Components that you can send to us, please contact us at support!


  6. 5 hours ago, 3dworks said:

    No airing here, and I didn't get any answer from FZ support for all my last e-mails, be it just crash reporting or direct support questions. FZ Support used to be one of the best services of any software I ever used, but nowadays unfortunately it is not anymore. After the sad departure of Paul Helm a few years ago, everything changed to the worse. One example: a few weeks ago I was even in a very bad situation when I couldn't use FZ on my new laptop beacuse of licensing issues. I really needed to work on my trip, but couldn't because support didn't answer my email.

    Also, for what are forums here if not for sharing experience and asking questions which maybe support couldn't easily answer from a technical point of view? Why getting polemical over this? Aren't we all in the same boat using this software which is working so well on one side and at the same time has so many bigger or smaller quirks on the other?

    I will now try the fresh new 9.2, hopefully something got better. Unfortunaltely, the "changes" document reports ...no changes.

     

    We have received no messages in the support queue from you since July 22nd when a response was delivered within 10 minutes. After not hearing back from you, a follow-up response was sent on August 25th to check in, which also went unanswered. If you are not receiving emails from us, please let us know so we can work through a solution to make our exchanges smoother.

    Though we do try to make it a point to monitor the forums when we can, it is meant for user discussions and not the primary outlet for support.

    If you have a file that conveys these Component issues that you're experiencing, we would appreciate you sending it our way to investigate further!


  7. On 11/4/2021 at 10:32 AM, AHDD Designer said:

    After an initial euphoria, a little disillusionment sets in:

    AHDD,

    Could you please check your email junk/spam? We sent an email from sales@engsw.com with the link to the demo. We did not receive a support email from you either. Please use support@engsw.com at this time for PowerCADD questions. 

    Please be aware that the current version of PowerCADD supports OS X 10.6.8 - 10.14.x only. We are working on a major upgrade to PowerCADD that in addition to a number of new features, will add support for newer operating systems and Apple silicon. Please bear with us over the next few months as we work on what we feel will be a very strong 2D complement to form•Z.

     


  8. 2 hours ago, archigraphica said:

    I'm finding 9.2 "crashy".  9.1 would crash maybe once every few weeks.  I think I've had 10 since installing 9.2 yesterday.

    This version has been working well by all accounts. We can not find any crash logs form you that can help us diagnose the issues you are experiencing. Please contact our support team (support@formz.com) as they can best assist and track issues through our email channel. 


  9. We are excited to announce that AutoDesSys and Engineered Software are joining forces! PowerCADD has long been recognized as a powerful and natural 2D drawing tool with a solid following. This partnership will enable us to significantly enhance the 2D drawing capabilities we can offer to formZ users. Work has already begun on a new modern PowerCADD. We look forward to sharing details along the way and expect to introduce these exciting new 2D capabilities by the end of next Summer.

    Here is the announcement on the PowerCADD forum: https://www.engsw.com/PowerCADDForum/viewtopic.php?f=2&t=254
     


  10. Please send details of any issues via email to support@formz.com so that we can properly track you issues rather than posting to the forum. We have not been able to reproduce the issue that you are describing with the previews. If you select "Update material previews" from the menu in the upper right of the palette it should restore the preview images.

    In what way do you find the material editing to have less capabilities? Everything that was available in for editing V-Ray materials in v3 inside form•Z is present in v5 and we added a lot of capabilities that were previously only available in the external material editor.

     


  11. 1 hour ago, flakie said:

    +1 the material editor worked better in version 3. Please fix before beta 5 runs out on the 31st.

    This is a very generic statement. Can you please clarify what does not work well for you. Please include as much detail as possible!

    Thanks


  12. 4 hours ago, pointer said:

    Hello - I am probably being daft here.  I have signed up for the beta and when I access my Chaos portal I can see Vray 5 listed in my products, I then click download and I am taken to the page which displays all of the products available (3ds, Sketchup etc etc), but I cannot see FormZ listed at all.  Where can I find the download?

    Thanks

    Hello,

    The V-Ray for form•Z v.5 Beta is not stored on the ChaosGroup site. The link in the email you received will take you to a page on formz.com where you will download form•Z v.9.2 (step 1), the ChaosGroup license server (step 2 if necessary, be sure you're on v.5.5.4), and the V-Ray for form•Z Beta (step 3).

    If you have any further issues, please contact us at support@formz.com!


  13. 4 hours ago, AHDD Designer said:

    Thank you Tech, for your reply.

    I am using MacOS 10.14.6 Mojave

    I am talking about a Vray material that comes with Form.Z in the standard V-Ray-Library.
    You may be able to see this in the screenshot.
    The same phenomenon also occurs when I use the beta of version 9.2 with the latest V-Ray.

     

     

    Please send us this file by first performing a File > Save a Copy As into an empty folder to copy the file and all references into the new directory. The compress and send the folder to support@formz.com.

    Thank you!


  14. On 8/24/2021 at 5:58 AM, DKellitt said:

    Hi all,

    I am having difficulty with the new Form Z Layout in which the horizontal dimensions are coming out incorrect for some reason and I  cannot work out why. I have attached a picture if anyone can shed light on why this is happening?

    Thanks,

     

    Darren

     

     

    Hi Darren,

    It looks like the dimensions are using the scale of the referenced data in the Frame. In other words, if you open the referenced file and draw out those same dimensions, they will likely come out to that same value.

    If you're getting ready for a print, you should be able to use the Ungroup tool on the Frame to convert the data into the Layout file's scale. You may want to save a copy of the file first in case you need to make any changes later!

    If you have any further issues, please contact us at support@formz.com.


  15. 6 hours ago, AHDD Designer said:

    When I use a «real» V-Ray material, the display in Shaded Work mode and in Full Shaded mode is not correct. You can see the example in the attached screenshot. It does not matter whether I use a predefined material that is delivered with Form.Z or create my own new one. As soon as a V-Ray render is started, the material is displayed correctly.

    I have this error in all versions from version 8 to version 9.1 and 9.2.

    My system:
    iMac (Retina 5K, 27-inch, 2019)
    3.6 GHz Intel Core i9
    32 GB 2667 MHz DDR4
    Radeon Pro 580X 8 GB
     

     

    What OS are you using?

    At a glance, this appears to have stretched UVs across the face and just needs to be remapped, but you're saying that when you render this in V-Ray it is mapped correctly? Would you be able to show a comparison between the two modes?

    When you say "real vrmaterial," are you referring to importing a material using the Select Material button in the Material Parameters palette? Applying a material from the preset libraries should work every time, but if you're experiencing this issue from a vrmat that you've edited through v.3's vrmateditor we would be happy to take a look at the file if you send it to support@formz.com.

    I notice that you're using V-Ray for form•Z v.3 here. Does it look the same when you run v.5? If so, try clicking the Edit Material button (v.5) in the Material Parameters palette to see if it makes a difference (keep in mind that if the material relies on a Bump map that it may not appear in Shaded Work by default, but should appear in Shaded Full okay):

     170044261_ScreenShot2021-08-25at10_18_49AM.jpg.52456546ee878950abd605b920b8dd6e.jpg

     


  16. 37 minutes ago, rmulley said:

    I just set up a new project and placed a cube... same thing.

    I've attached the fmz file too.

    Cube Sample.fmz.zip

    I've tested your file and suggest you try enabling the "Antialias" option in the Display Options palette. This option smooths the "jaggies" in lines like you have in your exported image here.

    If you have any further issues, please contact us at support@formz.com.

     957380237_ScreenShot2021-03-17at10_16_47AM.jpg.f5d469d62170b5cb0486e3cdf30278a6.jpg


  17. 5 hours ago, pointer said:

    Hi Tech, I am having issues with this too. I have tried the above and clean uninstall and re-install and no options are showing up in the FormZ export options list.  I am on Windows 10 Pro, version 20H2.  FormZ 9.1 Build A399.  Any other ideas to try?  Is anyone else having this issue?

    Thanks

    It's possible your Windows machine is missing libraries. Try downloading and installing the following Microsoft redistributables:

    https://www.microsoft.com/en-us/download/details.aspx?id=40784

    https://www.microsoft.com/en-us/download/details.aspx?id=48145 

    If during the installation Microsoft tells you that you'll need to uninstall a newer service pack or that a newer service pack exists, skip that installer.


  18. 11 hours ago, Anwar said:

    n terms of AutoDesSys' products what keeps formZ competitive in the rendering arena is their V-Ray plug-in.  Interestingly what makes V-Ray powerful is it's support for NVIDIA - CUDA and RTX, and neither of these technologies is available on the Mac.  PC's are 90% of the market, Macs are 10%.

    As long as AutoDesSys continues to support the Mac it means every time they write code they have to write it twice, and test it twice, and ensure cross platform compatibility of the file formats.  So, it stands to reason that formZ could innovate twice as fast if their software engineering effort was cut by 50%.  Considering advanced rendering technologies are only available on Windows it is clearly the platform that must survive.

    This assumption is simply not true. Over 95% of the form•Z code base is platform independent and we develop and test on all platforms simultaneously (i.e. not “ported”). The platform dependent code is nearly all related to interface. The file translators are over 99% platform independent. Developing for multiple platforms actually makes the code better as the various development and testing tools can identify different areas for improvement in efficiency and stability. 

    We have no plans to drop macOS (or Windows).

    CUDA and RTX are great technologies for rendering performance, but offer no improvement to the linear double precision nature of modeling operations. We are also disappointed that Nvida is no longer supported on macOS, however the CPU rendering on macOS with V-Ray is very good and handles large models with ease. Performance alone is not the only reason to choose V-Ray as it offers excellent rendering features as well (not all of which are available in RTX rendering).


     


  19. If you have not already done so, please email support@formz.com for fastest response to these issues and we can properly address the specifics of your environment.

    Having said that, here are a few things to try/check.

    Re-install V-Ray and the license server. The original email that you received from Chaosgroup has links to the latest versions. 

    Check that the V-Ray plugins are loading in form•Z. Go Extensions > Extension Manager. You should see a number of plugins with V-Ray in their name (you may need to scroll down the list). Be sure they are enabled (have a check mark). If they do not show in the list, then check the plugins search paths (Search Paths button). "/Applications/formZ 9/Plugins" on macOS and "\Program Files\formZ 9\Plugins" for Windows should be in the list of paths and enabled (check mark). If it is not listed, you can add the path by clicking the '+' button on the left and navigating to the directory and selecting "Open".  Then you just need to click OK until form•Z closes itself. Upon the next launch of form•Z you should see the plugins active!

    More trouble shooting can be found in the V-Ray for formZ manual: http://www.formz.com/products/vray/V-Ray_Documentation/index.htm#t=Trouble_Shooting.htm

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