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Posts posted by Tech

  1. 2 hours ago, sjj said:

    I'm having a world of problems with v9.2.1! Since the covid pandemic I've had to expand the range of items that I work on and now make 3d printed tooling parts. My work flow is to use illustrator to generate the 2d drawings from which to derive the modelled elements in Formz.

    Man I'm finding it increasingly difficult due to problems within FormZ, trims that won't work (ID = SM.11:)and boolean operations that basically delete both objects which I suspect is due to previous operations causing issues with the model. I've used object doctor to no avail as it's informing of no issues but if you look at the model you can find defects that are then impossible to fix (see attached image)? Any help or work arounds for these kind of issues would be much appreciated.

    Screenshot 2022-05-10 122510.png

    Try using the Object Doctor on the objects before the boolean operation. If that doesn't work, please submit the file to support@formz.com for further analysis. 

  2. 5 hours ago, Bo Atkinson said:

    With version 9 of formZ, more and  more work-arounds become needed, but this time I'm stumped.  How can one get these two surfaces to enclose the pyramidal space? So that it looks like a pyramidal shape. Version 9.2.01 refuses to allow the snapped rotation result of the left object 

    This is actually a work around because tracing the vertices with the V-Line tool produces the same false result, by refusing to separate the two individualized objects in the correct orientation, and by always glueing them as if superimposed as one object alone.



    Can you send a screenshot of the Tool Options palette to support@formz.com to see if there's anything enabled that may be causing complications?

  3. On 4/2/2022 at 6:00 AM, DanM said:

    It makes me sad to read this and other threads here. But I think we (MacOS users) must say the truth to ourselves,  ADS dropped the support to MacOS they just not admitting it.

    My advice to all of you, move on.

    If you can't wait, change to hardware or change the software, whatever is less painful, and never look back. In the end of the day we need this tools to work for us, not the other way around.

    This is simply not true. We are as committed to macOS as we have ever been. 

    Unfortunately the recent macOS 12.3 update disturbed apps that use Python 2 (macOS 12.2 and lower do not have an issue). While form•Z is not dependent on Python (it is a “weak” dependency) macOS 12.3 responds that Python 2 is available to the app, even when it is not installed. This was an unexpected issue Apple introduced with this update and why installing the latest version of Python 2.7 fixes the issue.

    form•Z 10 already uses Python 3. We are currently testing a migration of Python 3 back to v9 so that we can improve compatibility with macOS 12.3 sooner.

    We are actively working on native support for Apple Silicon (M1) for form•Z 10. While a lot of this work has ben completed, some third party components do not yet support Apple Silicon which limits our ability to release a native M1 version. This should all come together the coming months!



  4. The change in material editing was not our choice. The Standalone Material Editor (SME) used in v3 is no longer supported by Chaos. We have invested a lot of time building the material editing capabilities into V-Ray 5 for formZ. Each material method now offers access to many additional parameters and textures that can be layered. Our goal is to offer all of the methods and parameters that you have access to similar V-Ray implementations (SketchUp, Rhino etc). Internal editing also resolves a number of issues caused may the external nature of the old SME. 

    We expect to release v5.1 next week which offers access to some additional shader parameters, more layering and improved import of VRMAT files. 

  5. Thank you for your feedback. 

    Rest assured that work on modern PowerCADD is full swing and we are excited about its future. We have chosen not to reveal more details until it is a more complete product (remember you only get one chance to make a good impression). For those of you not familiar with PowerCADD, it is a wonderful drawing tool that has been around as long as form•Z with an equally passionate user base. Unfortunately, the current PowerCADD 9 product is not compatible with the newer operating systems. We are in the process of modernizing the product and adding some import new features. When complete we will have a dedicated 2D drawing tool that will exceed the capabilities of layout.  


  6. On 2/16/2022 at 4:22 PM, Banyai said:

    I checked and it didn´t showed any object. It was merely a cube - but to no  effect.

    We have had no other reports of this and cannot reproduce this ourselves. Please contact support@formz.com for further assistance.

  7. 3 hours ago, AHDD Designer said:

    I was pleased to read that in Vray 5 decals are to be rendered.
    Although I have activated the checkbox, no decal appears in the image.
    The online manual has no corresponding entry.
    Who can help me out?

    MacOS Mojave

    Please try the following:

    -Disable Decals

    -Click the Clean button in the VRay Settings palette

    -Render (just enough to get it to start, you don't need to finish the rendering)

    -Enable Decals



  8. 29 minutes ago, 9192 said:

    Thanks Carlart for the warning.

    A tech, does that mean 9.2 is still beta, and not offial release yet.    I guess that id the same for Vray 5.   Well, I plan to get Vray and try on my new project that is about starting next week.  It will just go to push off for now, I guess.  

    Both are released; V-Ray 5 will not work on any version earlier than 9.2 due to interface changes. We will continue developing point releases to address issues, but overall the feedback has been good! If you need any further information, please contact us at support@formz.com.

  9. 21 hours ago, carlart said:

    I installed FormZ 9.2 last week- up from 9.1. Running on Late 2015 iMac Retina with OS11 Big Sur. All my problems began when I updated my OS. FormZ 8.6.5 which worked perfectly on OS 10 wouldn't work on the new OS 11, so I had to go to Z9. What a mistake. The bugs were plenty, with some still present in 9.2. After all the cataloguing of bugs to the dev team and many months of waiting, I have to say I am deeply disappointed. I would go back to OS 10 and Z 8.6.5 in a second if it weren't for the fact that I wouldn't be able to communicate with the Windows server at work. *sigh*

    We are still working through the bugs that you've reported, some of which we have been unable to reproduce. We will be sending an email shortly to address these.

  10. 18 hours ago, 3dworks said:

    Thanks for getting back! I see now that I sent my licensing issue email to sales@formz.com on October 9 , maybe because i thought licensing is part of their work. I never got a reply, but probably this is not your department, then...

    Also, I did receive all your answers on the Vray server issues, but after telling you in the previous email that I did a reinstall of the server - and sending logs and screenshots - you recommended me to do a clean re-install. Not really helpful in this case... This issue is still unresolved, but I do not need to use Vray at this time.

    Screen Shot 2021-11-08 at 20.57.27.png

    Yes, all questions and issues regarding setup should come to support, not sales.

    If the license server is connected (as it was in your screenshot) but form•Z still does not recognise it, it means there is some sort of cached data causing a conflict. The instructions sent was a document from ChaosGroup that went through the process of a clean installation that would clear any of that cache that may be lingering on your machine.

    If you need any help getting V-Ray running, or have any files with problematic Components that you can send to us, please contact us at support!

  11. 5 hours ago, 3dworks said:

    No airing here, and I didn't get any answer from FZ support for all my last e-mails, be it just crash reporting or direct support questions. FZ Support used to be one of the best services of any software I ever used, but nowadays unfortunately it is not anymore. After the sad departure of Paul Helm a few years ago, everything changed to the worse. One example: a few weeks ago I was even in a very bad situation when I couldn't use FZ on my new laptop beacuse of licensing issues. I really needed to work on my trip, but couldn't because support didn't answer my email.

    Also, for what are forums here if not for sharing experience and asking questions which maybe support couldn't easily answer from a technical point of view? Why getting polemical over this? Aren't we all in the same boat using this software which is working so well on one side and at the same time has so many bigger or smaller quirks on the other?

    I will now try the fresh new 9.2, hopefully something got better. Unfortunaltely, the "changes" document reports ...no changes.


    We have received no messages in the support queue from you since July 22nd when a response was delivered within 10 minutes. After not hearing back from you, a follow-up response was sent on August 25th to check in, which also went unanswered. If you are not receiving emails from us, please let us know so we can work through a solution to make our exchanges smoother.

    Though we do try to make it a point to monitor the forums when we can, it is meant for user discussions and not the primary outlet for support.

    If you have a file that conveys these Component issues that you're experiencing, we would appreciate you sending it our way to investigate further!

  12. On 11/4/2021 at 10:32 AM, AHDD Designer said:

    After an initial euphoria, a little disillusionment sets in:


    Could you please check your email junk/spam? We sent an email from sales@engsw.com with the link to the demo. We did not receive a support email from you either. Please use support@engsw.com at this time for PowerCADD questions. 

    Please be aware that the current version of PowerCADD supports OS X 10.6.8 - 10.14.x only. We are working on a major upgrade to PowerCADD that in addition to a number of new features, will add support for newer operating systems and Apple silicon. Please bear with us over the next few months as we work on what we feel will be a very strong 2D complement to form•Z.


  13. 2 hours ago, archigraphica said:

    I'm finding 9.2 "crashy".  9.1 would crash maybe once every few weeks.  I think I've had 10 since installing 9.2 yesterday.

    This version has been working well by all accounts. We can not find any crash logs form you that can help us diagnose the issues you are experiencing. Please contact our support team (support@formz.com) as they can best assist and track issues through our email channel. 

  14. We are excited to announce that AutoDesSys and Engineered Software are joining forces! PowerCADD has long been recognized as a powerful and natural 2D drawing tool with a solid following. This partnership will enable us to significantly enhance the 2D drawing capabilities we can offer to formZ users. Work has already begun on a new modern PowerCADD. We look forward to sharing details along the way and expect to introduce these exciting new 2D capabilities by the end of next Summer.

    Here is the announcement on the PowerCADD forum: https://www.engsw.com/PowerCADDForum/viewtopic.php?f=2&t=254

  15. Please send details of any issues via email to support@formz.com so that we can properly track you issues rather than posting to the forum. We have not been able to reproduce the issue that you are describing with the previews. If you select "Update material previews" from the menu in the upper right of the palette it should restore the preview images.

    In what way do you find the material editing to have less capabilities? Everything that was available in for editing V-Ray materials in v3 inside form•Z is present in v5 and we added a lot of capabilities that were previously only available in the external material editor.


  16. 1 hour ago, flakie said:

    +1 the material editor worked better in version 3. Please fix before beta 5 runs out on the 31st.

    This is a very generic statement. Can you please clarify what does not work well for you. Please include as much detail as possible!


  17. 4 hours ago, pointer said:

    Hello - I am probably being daft here.  I have signed up for the beta and when I access my Chaos portal I can see Vray 5 listed in my products, I then click download and I am taken to the page which displays all of the products available (3ds, Sketchup etc etc), but I cannot see FormZ listed at all.  Where can I find the download?



    The V-Ray for form•Z v.5 Beta is not stored on the ChaosGroup site. The link in the email you received will take you to a page on formz.com where you will download form•Z v.9.2 (step 1), the ChaosGroup license server (step 2 if necessary, be sure you're on v.5.5.4), and the V-Ray for form•Z Beta (step 3).

    If you have any further issues, please contact us at support@formz.com!

  18. 4 hours ago, AHDD Designer said:

    Thank you Tech, for your reply.

    I am using MacOS 10.14.6 Mojave

    I am talking about a Vray material that comes with Form.Z in the standard V-Ray-Library.
    You may be able to see this in the screenshot.
    The same phenomenon also occurs when I use the beta of version 9.2 with the latest V-Ray.



    Please send us this file by first performing a File > Save a Copy As into an empty folder to copy the file and all references into the new directory. The compress and send the folder to support@formz.com.

    Thank you!