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Always got this problem


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#1 beyondyong

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Posted 09 June 2018 - 02:05 AM

I using a period of time the formz will come out this problem, need to restart windows.

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#2 Bo Atkinson

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Posted 14 June 2018 - 04:58 PM

Did you try simply restarting formZ, (after Quitting FormZ) ?

 

It always helps if you can give the exact version update of your OS and your video driver and the formZ update version.

 

(I possibly saw a similar issue where there existed incompatible versions of one of the above, as intensive computer uses require very close matching of these versions).



#3 Martin Malinski

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Posted 16 June 2018 - 10:53 AM

I had exactly the same problem ....I have used a couple of ways round it.

 

I have Vray installed. ....re-named the Vray folder with suffix '_old' ....so Vray does not load ....FormZ started fine.

 

Obviously this was not a great fix as I want to use the Vray I purchased ;)

 

So I updated the graphics drivers.... still a recurring freeze on start-up requiring force quit.

 

Then I switched off the 'start-up/hints window (un-ticked the always show on start). ......No problems since; even with Vray active.

 

Worked for me, please post if this also solves your problem.

 

Martin.....


Edited by Martin Malinski, 16 June 2018 - 10:55 AM.


#4 beyondyong

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Posted 18 June 2018 - 09:35 AM

hi Martin, thanks your help. Can you please show me more detail how to solves it?



#5 Martin Malinski

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Posted 19 June 2018 - 08:15 AM

I should say I also messaged support and they offered to have an online/screen assist session but it was resolved before we had chance to investigate..

 

So 1st port of call, should be to message support (if you can carryout a screenshare meet).

 

My solution was simple (but I have no idea why it resolved my issue)

 

1) When you start FormZ ....a hints/help pop up screen boots by default before FormZ fully loads. The option box to switch off is a selection box in the bottom left of that screen (message... 'always show on startup'..) un select that option. ....re-start FormZ ....now it boots straight into the application with no pop up start/hints screen. ...This resolved the freeze issue for me. ....

 

2) If you have Vray installed and you cannot even start-up due to an immediate freeze .... Goto C>Program Files>formZ 8>Plugins ...re name the contained folder ...'V-Ray for formZ' to 'V-Ray for formZ_old' 

 

This will disable Vray and you should now be able to start formZ without a freeze. Now follow the route in 1) to disable the start /hints pop-up window

 

Close formZ... try formZ a couple of times ....no Freeze? 

 

3) follow 2) to find folder 'V-Ray for formZ_old' again but delete the suffix _old ....leaving original folder name of  V-Ray for formZ

 

4) re start formZ .... should now start with Vray loaded and no more freezes

 

This worked for me ....(been using for about a month with no freezes)

 

Try it... if not working get in touch with support. (They offered me an online meet for the following morning)

 

Good luck

 

Martin

 

 

 

 

 






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