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Maxwell plug-in crashes immediately, every time


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#1 tw145

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Posted 28 July 2017 - 11:01 AM

I am running FormZ 8.5.7 and just upgraded to Maxwell 4.1.1.1 from 3. If you try to use Maxwelll Render via the plug-in, Maxwell crashes immediately. FormZ does not seem affected. Fire works normally. Render seems to work all on its own. 

Hoping for some help, I've gotten zero response from the NextLimit portal. 


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#2 pylon

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Posted 28 July 2017 - 06:32 PM

Hi TW145,

 

That is very strange. So, if I understand correctly, the plugin is fine, but when Maxwell is launched to render your MXS, it crashes? If you launch the Maxwell from Finder/Explorer, then open the MXS, does the problem occur?

 

If you make a new project with a cube, and render that, does the problem also occur?

 

To help us solve your issue, please attempt to render your project with Maxwell again (Select Display> Maxwell Render). Then, open the plugin Log (Select Extensions> Maxwell Render> Log). Click on "Save Log" and save to your Desktop or other convenient location, then send it to pylon_support.jpg



#3 pylon

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Posted 31 July 2017 - 07:40 AM

Hi TW145,

 

Just following up to make sure you got the problem with your installation resolved, as we have not heard from you yet...



#4 tw145

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Posted 05 August 2017 - 03:02 PM

Hi, I was travelling and couldn't get to anything. I tried making a project just with a cube and saving it to the local hard drive. Same problem. Fire works fine, Maxwell Render crashes immediately. Here is part of the crash report

Process:         maxwell [720]

Path:            /Applications/Maxwell Render 4/maxwell.app/Contents/MacOS/maxwell

Identifier:      maxwell

Version:         4.0.0 (4.0.0)

Code Type:       X86-64 (Native)

Parent Process:  formZ [548]

Responsible:     formZ [548]

User ID:         501

 

Date/Time:       2017-08-05 15:59:36.919 -0400

OS Version:      Mac OS X 10.9.5 (13F1911)

Report Version:  11

Anonymous UUID:  F79114AD-EC87-CB22-38CF-F0635B514A5F

 

 

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 

Exception Type:  EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

 

Dyld Error Message:

  Symbol not found: _OSAtomicDecrement32Barrier

  Referenced from: /Applications/Maxwell Render 4/maxwell.app/Contents/MacOS/../Frameworks/libcudart.8.0.dylib

  Expected in: /usr/lib/libSystem.B.dylib

 

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   dyld                          0x00007fff6604909d dyld_fatal_error + 1

1   dyld                          0x00007fff6604bdf6 dyld::fastBindLazySymbol(ImageLoader**, unsigned long) + 171

2   libdyld.dylib                 0x00007fff986be2dd dyld_stub_binder_ + 13

3   ???                           0x0000000108de4020 0 + 4443750432

4   libsystem_c.dylib             0x00007fff940577ad __cxa_finalize + 177

5   libsystem_c.dylib             0x00007fff94057a58 exit + 22

 

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0   libsystem_kernel.dylib        0x00007fff97988662 kevent64 + 10

1   libdispatch.dylib             0x00007fff97067421 _dispatch_mgr_invoke + 239

2   libdispatch.dylib             0x00007fff97067136 _dispatch_mgr_thread + 52

 

Thread 0 crashed with X86 Thread State (64-bit):

  rax: 0x00007fff6607ddb0  rbx: 0x00007fe2f1c10df0  rcx: 0x0000000000000000  rdx: 0x0000000000000000

  rdi: 0x00007fff6607df20  rsi: 0x0000000000000000  rbp: 0x00007fff57200490  rsp: 0x00007fff57200478

   r8: 0x00007fff66068b8c   r9: 0x0000000000000000  r10: 0x00007fff572001fe  r11: 0x00007fff6607df20

  r12: 0x0000000108de6c80  r13: 0x0000000000000003  r14: 0x00007fff6607df20  r15: 0x0000000000000002

  rip: 0x00007fff6604909d  rfl: 0x0000000000000246  cr2: 0x00007fff6606cd60

  

Logical CPU:     0

Error Code:      0x00000000

Trap Number:     3



#5 tw145

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Posted 05 August 2017 - 03:15 PM

Sorry that was the crash report generated by Apple I think.

Here is the log file

åçLine  Severity       ID             Context         Tag            Data

         
0              Info                           Context        Instance       Exporter      
1              Info                           System         Time           Sat Aug  5 16:12:32 2017
2              Info                           System         OS             OS X Mach-O 10.9.5 Intel x86 64
3              Info                           Host           Name           form•Z®       
4              Info                           Host           Version        v 8.5.7 (Build 9929)
5              Info                           Host           Path           /Applications/formZ 8/formZ 8.5 Pro/Support/
6              Info                           Plugin         Name           Maxwell for formZ
7              Info                           Plugin         Version        4.1.1.1       
8              Info                           Plugin         Platform       OSX           
9              Info                           Plugin         Path           /Applications/formZ 8/formZ 8.5 Pro/Plugins/Maxwell/MaxwellRender.fzp
10             Info                           Plugin         Engine Version 4.1.1.1       
11             Info                           Plugin         SDK Version    4.1.1.1.100   
12             Info                           Plugin         License Valid  Yes           
13             Info                           Plugin         License Product maxwell_formz 
14             Info                           Plugin         License Type formZ Yes           
15             Info                           Plugin         License Type Maxwell Yes           
16             Info                           Plugin         License Type Bundle No            
17             Info                           Plugin         License Perpetual No            
18             Info                           Plugin         License Demo   No            
19             Info                           Plugin         License Learning No            
20             Info                           Plugin         License Queued No            
21             Info                           Maxwell Installation Path           /Applications/Maxwell Render 4
22             Info                           Extensions     Path           /Applications/Maxwell Render 4/extensions
23             Info                           Extensions     Grass          Loaded, Version 2
24             Info                           Extensions     Scatter        Loaded, Version 2
25             Info                           Extensions     Volumetric     Loaded, Version 1
26             Info                           Extensions     Sea            Loaded, Version 1
27             Info                           Extensions     Wireframe      Loaded, Version 1
28             Info                           Extensions     AxF Material   Loaded, Version 1
29             Info                           Extensions     TableBrdf Material Loaded, Version 2
30             Info                           Extensions     Fish Lens      Loaded, Version 1
31             Info                           Extensions     Lat-Long Lens  Loaded, Version 1
32             Info                           Project        Open Projects  2             
33             Info                           Project        Name           cube test 2.fmz
34             Info                           Project        Path           /Volumes/INTERNAL 1TB/
35             Info                           Window         Scene Windex   3             
36             Info                           Window         Tiles          No            
37             Info                           Export         Output Mode    Automatic     
38             Info                           Export         Output MXS     /Volumes/INTERNAL 1TB/cube test 2 noview Maxwell/cube test 2 noview 2.mxs
39             Info                           Export         Output MXI     /Volumes/INTERNAL 1TB/cube test 2 noview Maxwell/cube test 2 noview 2.mxi
40             Info                           Export         Output Image   /Volumes/INTERNAL 1TB/cube test 2 noview Maxwell/cube test 2 noview 2.png
41             Info                           Fire Setting   Fire Enabled   No            
42             Info                           Fire Setting   Time Max       60            
43             Info                           Fire Setting   SL             18            
44             Info                           Fire Setting   Threads        0             
45             Info                           Fire Setting   Port Scale     Yes           
46             Info                           Fire Setting   Max Pixels     320           
47             Info                           Fire Palette   Viewport X     1100          
48             Info                           Fire Palette   Viewport Y     884           
49             Info                           Shaded Bitmaps Search Rsrcmngr Yes           
50             Info                           Shaded Bitmaps Allow Embed Export Yes           
51             Info                           Material Translator Version        3.2           
52             Notice                         Resource Mngr  Library Entry  ENB:1 LCK:1 MXM:1 IMG:1 IOR:1 HDR:1 IES:1 /Volumes/INTERNAL 1TB/Resources/
53             Notice                         Translator     Create Material 'Material 2'  
54             Info                           Translator     Translate Time 0 seconds     


#6 tw145

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Posted 05 August 2017 - 03:18 PM

One further note, when I open the MXS generated by plug-in directly in Maxwell Render, it seems to work fine. 

I didn't realize the program was even generating this MXS so quickly. Is that what I have to do as a work-around?

Thanks

Dave



#7 tw145

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Posted 05 August 2017 - 03:20 PM

And yet another note: when I quit either Maxwell OR FormZ, I get a message that the respective program crashed, followed by the crash report. ???



#8 pylon

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Posted 05 August 2017 - 11:09 PM

Hi Tw,

 

I would suspect this is because your operating system is too old and not supported by this version:

 

http://support.nextl...em requirements

 



#9 tw145

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Posted 06 August 2017 - 04:01 PM

Upgraded to El Capitan and everything works. Thanks for the help!



#10 pylon

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Posted 07 August 2017 - 02:39 PM

Great, I'm glad that helped.






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