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#1 ASONE

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Posted 22 May 2017 - 11:55 PM

At times I have deleted a file via the Edit option.  Then I reimport the file from my Mac with Airdrop.  The file will say "Files cannot be version 7" and won't open it.  Then when I go back to the screen with all my files showing - the older file is still there...not deleted.

 


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#2 Tech

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Posted 23 May 2017 - 08:33 AM

ASONE, 

 

If you delete the app and reinstall, does that help?



#3 ASONE

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Posted 15 June 2017 - 12:55 PM

Tried that.  It does not solve the issue.  I have the latest 12.9 iPad Pro (2017) with the latest iOS.


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#4 Tech

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Posted 25 July 2017 - 09:35 PM

Try deleting the file using iTunes (https://support.appl.../en-us/HT201301 see "Delete a shared file from your iOS device"). Its possible that iTunes is restoring the file when it syncs. 



#5 kim

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Posted 08 August 2017 - 11:31 AM

Hi Ztech,

 

I have just loaded Mobile viewer on my iPad Pro, and tried to delete the 'sample' files.  When I hit the edit button the 'x's stay greyed out.  Where is one suppose to delete these files?

 

Thanks

Kim



#6 Tech

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Posted 10 August 2017 - 11:44 AM

Kim, ASONE, 

 

Can you please provide some more information about which iPad Pro you are using?  There are different versions available, so models numbers and display sizes will be helpful.

 

Also, which version of iOS are you using?  Please be specific i.e. saying:  iOS 10.3.2



#7 kim

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Posted 11 August 2017 - 08:49 AM

IPad Pro 9" A9 chip running latest version iOS model number MLMV2LL/A

#8 Tech

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Posted 11 August 2017 - 09:31 AM

Kim,

 

Can you please be specific in regards to the iOS version?  We are using iOS11 betas on some of the devices in our office which is technically the latest.  Is this what you are using?

 

Please go to Settings > General > About and tell us the Version you are using.



#9 kim

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Posted 14 August 2017 - 08:20 AM

10.3.3



#10 Tech

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Posted 14 August 2017 - 09:11 AM

Kim, 

 

Thanks of the additional information.






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