Hugo Posted September 23, 2016 Share Posted September 23, 2016 When I change some parameters in the tool option palette, I got the internal error message. Use Circular or Bevel and change the parameter. Link to comment Share on other sites More sharing options...
Tech Posted September 23, 2016 Share Posted September 23, 2016 Dear Hugo, Please zip and post the FMZ file that is giving you trouble so we can test this here. Link to comment Share on other sites More sharing options...
Hugo Posted September 23, 2016 Author Share Posted September 23, 2016 Tech, actually it doesn't matter which file, it happens on both my computers, MacBook Pro and Mac Pro. But see attachment anyway. internal error.fmz.zip Link to comment Share on other sites More sharing options...
Tech Posted September 28, 2016 Share Posted September 28, 2016 Hi Hugo, This is working fine for us. Do you have exact steps that you are doing to generate that error message? (Please let us know so we can investigate this further.) Link to comment Share on other sites More sharing options...
Hugo Posted September 28, 2016 Author Share Posted September 28, 2016 watch the movie here: https://www.dropbox.com/s/7j1yn5yu2usutng/internal%20error%20message.mp4?dl=0 error occur using the parameters in the tool options rectangle. Link to comment Share on other sites More sharing options...
¢hris £und Posted September 29, 2016 Share Posted September 29, 2016 works as expected with my MBP. If I remember, I will see how it behaves on my MP tomorrow. Link to comment Share on other sites More sharing options...
Tech Posted September 29, 2016 Share Posted September 29, 2016 Dear Hugo, We have tested this repeatedly without any issues. Have you completely reset your preferences or reinstalled since you upgraded your operating system? If not: 1. Please try resetting your formZ Preferences by Quitting formZ, going to the Finder: GO Menu, hold down the Option key, choose Library: Preferences -- and rename the autodessys folder (add a number to the end of the name). Then relaunch and retest the issue. 2. If that doesn't fix it, try deleting, downloading and reinstalling a clean copy of formZ. You can download this from here: http://www.formz.com/products/formz/update/formz_85_Pro.html Do either of those fix it for you? Link to comment Share on other sites More sharing options...
Hugo Posted September 29, 2016 Author Share Posted September 29, 2016 I am not sure what's going on, but if I try to download the new DMG file, it stops halfway. - I deleted the preferences: still issue. - I deleted the folder formZ 8 from the applications folder: now I am not able to reinstall at all. Link to comment Share on other sites More sharing options...
Hugo Posted September 29, 2016 Author Share Posted September 29, 2016 Finally I could download, install new FormZ (login as Administrator), but still got the message and CRASH, after select the crash button in the message. Then logging out, and login as user. Before I could use the program my cursor did strange. Moved slow on the screen by itself. Then suddenly the startup procedure has finished, the cursor behave normal and that was it. I just sent the crash log to support mail address. Maybe you can see something.... Link to comment Share on other sites More sharing options...
Tech Posted September 29, 2016 Share Posted September 29, 2016 Hi Hugo, When you say you "deleted the preferences" did you follow our Suggestion #1 exactly -- except you deleted the autodessys folder instead of renaming it? Or did you do something else? Link to comment Share on other sites More sharing options...
Hugo Posted September 29, 2016 Author Share Posted September 29, 2016 I did exactly rename the preferences as you explained under #1 Link to comment Share on other sites More sharing options...
Tech Posted September 29, 2016 Share Posted September 29, 2016 Hi Hugo, Hmmm, we still can not reproduce this so we are not sure what else to suggest. Can anyone else reproduce the issue Hugo notes above? Link to comment Share on other sites More sharing options...
Hugo Posted October 8, 2016 Author Share Posted October 8, 2016 Ooooooooh, what a pity.... Updated to 8.5.6 and with the option controlled rounding, or another option I got the message again. I think it's not yet solved. Link to comment Share on other sites More sharing options...
Tech Posted October 8, 2016 Share Posted October 8, 2016 Hi Hugo, We are still not reproducing this. Does anyone else reproduce what Hugo reports with v8.5.6? Please try these steps exactly: 1. Download a clean copy of formZ from here: http://www.formz.com/update 2. Quit formZ, go to the Finder: Go Menu, hold down the Option key, choose Library: Preferences -- and delete or rename the autodessys folder. 3. Launch and Register the copy you just installed. 4. Draw an extruded rectangle, pick it, click the Parameters Tab, and try changing the different fields as you show with your video. 5. If the problem recurs, please make a new screen capture video and post a link to that so we can see if there are any other clues there. 6. And if the error message appears, click the Show Details and attach that to your reply as well. Or did that solve it for you? Link to comment Share on other sites More sharing options...
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