Andre Conlledo Posted August 10, 2016 Share Posted August 10, 2016 I updated Windows on both of my computers. I can't run formZ on one of them because I exceeded the number allowed of computers running with my serial number. Please help! Link to comment Share on other sites More sharing options...
Tech Posted August 10, 2016 Share Posted August 10, 2016 Hi Andre, If you did a Software Update, no updates to formZ should be necessary. If you upgraded to a new version of Windows, then you should reinstall formZ from the original installers and register it again. As long as the MAC Address on the computer has not changed, it should allow you to register again automatically, but if your Network Card's Hardware ID has changed, then you would need to contact sales@formz.com to have us reset your records and allow you to register on your new computer. It is also possible that the "Too Many Computers" message could occur if your Firewall is partially blocking the registration process. If you are unable to adjust your firewall to allow formZ to register directly, hold down the ALT key, click Register, and follow the additional steps so we can help further. Link to comment Share on other sites More sharing options...
Andre Conlledo Posted August 10, 2016 Author Share Posted August 10, 2016 I just sent you an email with the code generated after alt clicking the registration button. Thank you! Link to comment Share on other sites More sharing options...
Andre Conlledo Posted August 10, 2016 Author Share Posted August 10, 2016 The new Windows anniversary update was probably what caused this problem. The code you sent me via-email got my formZ working again. Thank you for your quick response! Link to comment Share on other sites More sharing options...
Tech Posted August 10, 2016 Share Posted August 10, 2016 A Windows Update really shouldn't cause this -- but perhaps running a Registry Cleaner might. Good to hear you are back in action so quickly! Link to comment Share on other sites More sharing options...
Andre Conlledo Posted August 10, 2016 Author Share Posted August 10, 2016 The anniversary update was more of a fresh Windows install than an update really. It's BIG and it takes several restarts. But yeah, your costumer support is second to non. I'm a happy formZer! Link to comment Share on other sites More sharing options...
Tech Posted August 10, 2016 Share Posted August 10, 2016 Hi Andre, Glad to help! We just applied the latest Windows Updates for both Windows 8 and Windows 10 and formZ is still running fine. Perhaps something else happened to your system? Are you still showing that you have a current video driver (from this summer) installed? Link to comment Share on other sites More sharing options...
Andre Conlledo Posted August 10, 2016 Author Share Posted August 10, 2016 On my main computer formZ worked fine after the update. I updated both: the video driver and Windows on my secondary system. It must have been one of these two changes what broke it but I don't know for sure. Link to comment Share on other sites More sharing options...
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